eSupport
The next-gen customer support chatbot application for businesses to use for all their customer interactions like complaints, information, etc.
About
The problem it solves Any business can use the chatbot application (currently deployed on Telegram, but easily expandable to Facebook Messenger/ IG Messages/ WhatsApp/SMS) to render any customer interaction using IVR-like message flow. The business's customers can register complaints, ask for information and submit feedback. All the interaction between the customer and business entity would be stored on the blockchain for transparency purposes.
How it's made
Challenges we ran into - Building IVR-like message flow - Building Smart Contracts with Filecoin - Saving videos on LivePeer